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Delivery

Shipping and Handling Information

All items are shipped from our warehouses located around the world; including Asia. Please allow 3-14 business days processing time for the items to be shipped out from our warehouse after your order. Once items are shipped from our warehouse items will arrive at your address in about 5-19 business days. Although generally, items are received within 7-37 days in most countries.

Shipping Method

Delivery Time

Area

International Shipping on Orders

(on applicable items).

5-22 days

North America (USA Canada)

5-22 days

Oceanica (Australia)

5-22 days

Europe (France Germany Belgium Luxembourg Netherlands)

5-22 days

Europe (Sweden Portugal Italy)

5-22 days

Europe (England)

5-22 days

Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)

5-12 days

Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)

5-22 days

North America (Canada Mexico)

7-35 days

South America (Columbia Chile Peru Argentina Venezuela Ecuador)

5-22 days

Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)

5-27 days

Europe (Croatia Ukraine Georgia Spain Russia)

5-27 days

Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)

5-27 days

Oceanica (Australia New Zealand)


REFUND POLICY Buyer Protection Policy

A full refund will be issued if you paid for transportation insurance and you don’t receive your order. A full or partial refund will be issued for a brand new unused, returned item if the item is not as describe physically on our website. The following situations are not included: (1) The customer believes an item is not as generally described but, the seller can prove that it is and (2) Items are as described but, you no longer want the item. If you do not receive our order within 45 days, feel free to contact our dedicated support team. Transit times do not reflect severe weather conditions or other influences while in transit. 

This site uses PayPal in order for you to send funds securely in a few clicks, using an option for specifying your bank details. After submitting your order, you will be redirected to the PayPal website where you can make your payment. Once your payment has been successfully completed and confirmed by PayPal, delivery of the ordered products will be initiated. Using the PayPal service you may be directly by with s specified and valid credit card. Your credit card data will be transferred securely with TLS encryption method. When you receive a product that was bought and paid for on our site, and you find it is not as described, contact us immediately (within 48 hours) to resolve any issue. The following situations are not considered for return/ credit: any worn items; any item that the buyer claims is not as described but the seller can prove that it is; items are as described but the buyer no longer wants or needs the product. Buyer has 15 days after the order has been completed to a full or partial refund for your purchase from us for any unused items and still in original packaging; less shipping and handling costs (if any) IF ITEM WAS NOT AS GENERALLY DESCRIBED. Buyer is responsible for proper, secure packaging, insurance, and shipping costs for all returned items on agreed shipping method. Also include your detailed purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in brand new (not worn) merchantable condition. Any returned must be authorized in advance or they will be returned at buyer's expense. For a Return Merchandise Authorization (RMA), just email our support with your purchase receipt. Please contact us first in the event of an issue and allow us 24 - 72 hours to respond. Title to Returned Physical Products We do not take title to a returned physical product until we receive it. In very limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the product. See our website’s Refunds and Returns Policy for more details. Shipment and Risk of Loss When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit. Policy: Please note that you will lose access to your Human Jewel /Magic Platform portal, and all the websites in the case of a refund or cancellation. You can contact our support team at any time by pressing the Refund link on the home area. If you have any questions or comments email us first, our team will be happy to assist you.

TAX POLICY HUMAN JEWEL CO. 360QUAD SALES AND USE TAX POLICY STATEMENT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website and consult your accountant. In accordance with the law, we only collect sales tax in the state where we have physical presence (or nexus) e.g. in Florida. HUMAN JEWEL CO. 360QUAD DOES NOT COLLECT SALES TAX in any other U.S. state or geographic area; this is the buyer's responsibility. FOR TAX-EXEMPT CUSTOMERS in Florida: unless we have your valid and current Florida sales tax exemption certificate on file, tax will be charged. See Terms for more information.


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